Ready to serve

  • Published
  • By Staff. Sgt. Jaclyn McDonald
  • 94th Airlift Wing Public Affairs
DOBBINS AIR RESERVE BASE, Ga. --  The 94th Force Support Squadron welcomed Chief of Services, Mr. Timothy Case in February. Since his arrival, Case has been working to accomplish his number one goal, satisfying his customers.

Another goal of his is to expand the list of Services programs currently offered by Dobbins Air Reserve Base.

"Summer is approaching," said Case. "Schools will be closed. Many people will be looking forward to vacations and getaways. I would love to provide more trips for families, as well as our single members."

As a self-proclaimed, "people-person," Case insists that is the trait that sets him apart from many.

"I am a huge people-person," he said. "I value my customers - currently serving and retired Airmen, and the civilian population. I'm here to boost their morale, make them happy and keep them entertained. The support squadron has the best job in the Air Force, because our job is to make people happy, both on and off duty.

Case comes to Dobbins after serving as community support flight chief in Lajes Azores, U.S. Air Force Europe.

"Tim is a highly motivated individual who is a glass is half full personality," said Lt. Col. David Dick, 94th FSS commander. "He is a customer service focused supervisor who has already improved squadron morale and has the employees excited about his vision for the services we provide to the base."

After serving in the U.S. Navy for 10 years on active duty in the U.S. Navy, Case joined the Department of Defense civilian workforce in 2001.

"I spent an extraordinary 10 years on active duty in the U.S. Navy," he said. "I visited 41 countries. I served as a member of both White House Honor Guard and Arlington National Cemetery Burial Details, sailed on the USS Yarnell Guided Missile Cruiser in Norfolk, Va., and USS Devastator and USS Gladiator in Ingleside, Texas. I served as lodging manager for the Naval Support Activity Mid-South in Millington, Tenn., and Naval Mobile Construction Battalion 7 in Gulfport, Miss."

He moved back home to Oklahoma after leaving active duty and worked at the Altus Air Force Base Dining Hall as a flex food service worker. While working in the lowest pay grade in the system, he washed pots and pans four hours every night.

"I applied for and was accepted as a General Schedule 5 at the Altus community center," he said. "I worked my way up to community center director, then outdoor recreation director, where I was in charge of Information Tickets and Travel, the Air Force Club and lodging. I always wanted to be chief of services, to expand my knowledge of the industry."

Dick has lot of ideas in store for Case, and Dobbins Services.

"The base is going to see an increase in activities for the Airmen including a new coffee shop, gym, and renovated club," he said. "I spoke to multiple supervisors that he worked for prior to interviewing him. They extolled what an outstanding individual and supervisor that he is. I have already been quite impressed with his energy and make it happen attitude."

After the initial shock of dealing with the Atlanta traffic, Case is looking forward to visiting different parts of Georgia.

"During my off time, I love to fish and spend time with Anna, my wife of 22 years," he said. "I'm getting to know the area. I would love to see more of the state of Georgia and experience all it has to offer."

When dealing with life, work and people, Case says it's all about attitude.

"I'm always smiling," he said. "Nothing can bring me down. Like many people, I've had challenges in life, but I also look at all of the positive things. That's one thing you'll observe about me. I'm always happy."

Case claims it was easy to accept the job as Dobbins' chief of services, because of the staff already in place.

"The staff in place right now is already performing at 100 percent in my opinion," he said. The members at base lodging, the Consolidated Club, and outdoor recreation, to name a few, are outstanding. They're motivated! My job is to keep them motivated. We're a good team."